Here are some answers to common questions people ask when booking their first appointment. We are here to help answer anything that is not covered here.
Appointments
Do you work with children?
Yes! We have several members of our team who specialize in working with children and teens, 5 years old and up.
Do you have couples and family counselling?
Yes! We have several counsellors on our team that work with couples and families.
Can I meet with a therapist virtually?
Absolutely! Through our booking software, we are able to send our clients a secure link to be able to participate in counselling online.
Do you need a referral?
No referral needed, self-referrals are always welcome.
Do you offer evening appointments?
We do! Our office is open Tuesday, Wednesday and Thursday until 8pm. When booking your appointment, let us know that you are looking for evening availability.
Where are you located?
We are located at 199 Chesley Drive, Saint John. Our office is on the main floor of the building at Suite 100.
Is there parking?
Yes! We have a parking lot directly in front of the building, offering many free parking spaces.
Insurance, Payments & Fees
What is the cost per session?
An individual counselling session is $125, sessions with couples and families are $145.
Do you direct bill insurance?
We offer direct billing for Blue Cross, Sunlife, Manulife, Desjardins, and others. When you contact us to book an appointment let us know your insurance provider and we can provide additional information.
What payment types do you accept?
We accept debit, credit cards, cash and e-transfer. Your appointment might also be covered by your insurance company, case manager, or EAP program. When you book your appointment payment will be discussed to find the right fit for you.
Do you offer low-cost counselling?
As part of Gentle Path’s mission, we strive to reduce barriers to accessing mental health support. We offer a various options for low-cost and subsidized counselling. Reach out to us through our apply for a subsidy form and start the process to book a low-cost or subsidized appointment.
Policies
What is your cancellation policy?
Whenever possible, please provide 24 hours notice to cancel or reschedule an appointment.